Avaya

AUGUST 12, 2019

Are organizations attempting to use artificial intelligence (AI) in the contact center? What exactly does this mean? In fact, the majority (58%) of executives believe that chatbots are the only form of AI that their organization is currently using effectively. Yes, without a doubt.

Contact Center 50

Contact Center Self Service Chatbots CRM 50

Solvvy

AUGUST 31, 2022

There are lots of theories about what influences consumer’s purchasing decisions, including the theory that 95% of purchasing decisions occur in the subconscious. What is a CSAT Score? Make a strategy for measuring customer satisfaction based on CSAT surveys and monitoring your score as part of your customer experience program.

Effort Score 62

Effort Score NPS Net Promoter Score Customer Satisfaction 62

SurveySensum

JULY 14, 2020

While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! Customer Experience has become a top priority for businesses in 2020. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Pointillist

APRIL 17, 2019

By Steve Offsey Your company is now competing based on customer experience, but you’re only capturing feedback from a quarter of your customers and tracking maybe 1 out of 2500 interactions. What are Customer Data Platforms? Customer Data Platforms (CDPs) The hype around Customer Data Platforms (CDPs) is at an all-time high.

Customer Journeys 51

Customer Journeys Analytics Tools Data 51

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? What I am trying to do is share with you that customer engagement in loyalty programs will double or triple in the next few years, thanks to changing business models and new technology.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? But what about the massive 40-60% who only shops with you once or twice a year? Demand performance-based KPIs. A minority of teams are brilliant, but the majority have only executed ‘OK’.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52