Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet
Comm100
JANUARY 5, 2017
Knowing when to say no to customers is a crucial part of knowing how to say no to customers. Here are some scenarios that will help you create guidelines for your business on when it is appropriate, or even to your advantage, to tell customers no. Would you be able to fulfill this request consistently were another customer to make it?
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