BlueOcean

APRIL 24, 2024

Below are 9 top questions for asking about ESG in your outsourced contact center RFP process. Environmental Sustainability In today’s landscape, many consumers are increasingly focused on aligning their buying choices with businesses that are committed to sustainability.

Contact Center 177

Contact Center Policies Effort Score Government 177

VDS

MARCH 17, 2023

Customer engagement and contact centers are critical components of any business’s success. As businesses continue to expand and evolve, it’s essential to ensure that the contact center solution you’re using is scalable, efficient, and effective.

Contact Center 52

Contact Center Self Service Policies System 52

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? In this article, we will dive into the ways service centers can be contacted, their drawbacks, and the alternatives that can be used. Existing ways of contacting remote customer support 1.1. Read now 1.3.

B2B 52

B2B Chatbots How To e-support 52

Call Experts

SEPTEMBER 18, 2019

In our fast-paced ever-changing world, a call center needs to keep pace or they will be at risk of getting left behind. de-escalation techniques for calls that eventually require Supervisor intervention. This blog post was written by Mark Hansen. More Blogs Menu. Understand top tier contact center operations and benefits.

Training 40

Training Call Center Conference Contact Center 40