Avaya

JULY 31, 2019

Artificial intelligence (AI) is considered one of the most important technologies for 2019, particularly within the contact center. New research from Vanson Bourne shows that 99% of organizations are using some form of AI in this area of their organization with the belief that it can transform overall business performance.

Contact Center 58

Contact Center Net Promoter Score Financial Measurement 58

Avaya

JULY 15, 2019

After all, an organization can’t successfully connect with customers if it doesn’t assist those responsible for making the connections. Research suggests the current state of the agent experience is…well, dim. The numbers are stacked, but there is a silver lining: contact center AI. In fact, the No.

Contact Center 62

Contact Center Analysis Connections Interaction 62

Avaya

AUGUST 12, 2019

Are organizations attempting to use artificial intelligence (AI) in the contact center? In fact, the majority (58%) of executives believe that chatbots are the only form of AI that their organization is currently using effectively. Yes, without a doubt. What exactly does this mean?

Contact Center 50

Contact Center Self Service Chatbots CRM 50

Magellan Solutions

JULY 29, 2021

The age of artificial intelligence (AI) is now very much upon us. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. But, is this rate of adoption for better or for worse? The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. .

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Kayako

MARCH 21, 2017

In the age of disloyalty , it’s easy for your customer to jump ship from one subscription business or ecommerce store to another. How do you make a customer feel respected and gain their trust? Customer trust is a reciprocal behavior to what they receive. Why customer trust is important for brand loyalty. Donald Porter.

Interaction 211

Interaction How To Self Service Customers 211

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Uniphore

JANUARY 4, 2022

Conversational AI Platform. Conversational AI. Emotion AI. Conversational AI Platform. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Assist Agent co-pilot with real-time call transcription and AI guidance that automates after call work. U-Self Serve. Case Studies. White Papers.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317