Avaya

JULY 31, 2019

Artificial intelligence (AI) is considered one of the most important technologies for 2019, particularly within the contact center. But how are companies measuring the effectiveness of their AI rollout? But how are companies measuring the effectiveness of their AI rollout?

Contact Center 58

Contact Center Net Promoter Score Financial Measurement 58

Magellan Solutions

JULY 29, 2021

Artificial Intelligence, a threat to Filipino telemarketers ? The age of artificial intelligence (AI) is now very much upon us. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. Before the outbreak, clients used to chat and AI bots less than 10% of the time.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Avaya

JULY 8, 2019

New research from Vanson Bourne shows that almost all (99%) of organizations are using some form of artificial intelligence (AI) in the contact center. That’s great, but just how far along are they in their implementation, and how much further do they have to go? Top Barriers of Contact Center AI.

Contact Center 45

Contact Center Omni-Channel Analytics CRM 45

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Customer Experience has become a top priority for businesses in 2020. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132