ViiBE Blog

APRIL 26, 2021

There has never been a better time to implement this technology. Invest in new technology. New technologies like co-browsing services and solutions like ViiBE are easy to implement and require no installation. Examine this data and determine if the customer continued to do business with your company.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

NobelBiz

SEPTEMBER 29, 2020

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.

Contact Center 52

Contact Center Virtual Call Center Omni-Channel Chatbots 52

Daniel Group

MARCH 26, 2020

Many companies are too focused on the score but not the feedback data. In this blog, I discuss how the feedback data can be much more valuable in improving your Customer Experience. Virtual Call Center. We have a virtual team of 60 well-trained analysts who know your business.

Strategy 59

Strategy NPS Net Promoter Score Virtual Call Center 59

ViiBE Blog

MARCH 18, 2021

AHT is often calculated automatically by call center software making complicated calculations with large amounts of data. AHT is usually found on the manager’s dashboard of call center software. New technologies like ViiBE improve the customer experience in a meaningful and sustainable way. Alternatives.

Average Handle Time 52

Average Handle Time Call Center Knowledge Base Virtual Call Center 52

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Magellan Solutions

AUGUST 5, 2021

Call center CRMs are software solutions that store all your caller data and give you access to it whenever you need it. While some companies invest in physical intercoms for internal communication, this isn’t possible for a virtual call center. By using a CRM tool.

Call Center 40

Call Center Software CRM e-support 40

LiveChat

NOVEMBER 11, 2016

The reports also suggest that the efficiency of contact centers have gone low and only 52% of customers were provided with a plausible solution on the very first attempt. The agent had all the data handy and during the conversation itself Karl didn’t have to explain every detail of the case from the very beginning.

Customer Service 60

Customer Service Call Center Virtual Call Center First Call Resolution 60

NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully. Here are the 5 tips to tackle them: 1.

Call Center 52

Call Center Tips Virtual Call Center Management 52

NobelBiz

NOVEMBER 26, 2021

Here are some instances to include in this checklist: Changes in practice or technique that will affect the length of the call Routing modifications (e.g., Furthermore, in businesses where data analysis is meticulous, you will have more time for qualitative examination of this business insight. Work 40 hours per week on forecasting.

Management 52

Management Contact Center Call Center Contact Center Software 52

ViiBE Blog

AUGUST 11, 2021

Sometimes customers access information on their own in a customer-facing knowledge base or interact with a chatbot based on social media platforms like Facebook messenger In any case, omnichannel contact centers are designed around the principle of adding more lines of communication. . 5 essential contact center technologies.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

FEBRUARY 22, 2023

However, it is not a walk in the park to integrate remote work in contact centers. What does this entail in terms of practice, technology, and organizational structure? What steps should you take to ensure that teleworking does not have a detrimental influence on the efficiency, quality, and performance of your Contact Center?

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

However, it is not a walk in the park to integrate remote work in contact centers. What does this entail in terms of practice, technology, and organizational structure? What steps should you take to ensure that teleworking does not have a detrimental influence on the efficiency, quality, and performance of your Contact Center?

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

ViiBE Blog

JANUARY 22, 2021

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. No more call redirection, no more operational pauses.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution. ViiBE Blog. Natalia Barszcz. August 2, 2021.

CRM 52

CRM Call Center e-support Social Media 52

LiveChat

OCTOBER 7, 2016

Now to tackle such scenario, the most forward looking approach in the contemporary times is going for a cloud hosted call center. Because they are repositories of customer related data and the agents can access a particular information any time they need. These results help to achieve first call resolution, effectively.

First Call Resolution 61

First Call Resolution Virtual Call Center Call Center Knowledge Base 61

Talkdesk

SEPTEMBER 19, 2016

Cloud-based call centers are easy to deploy, with little risk. Traditional call centers require investing in costly infrastructure and technology, and take time to organize, program, and launch. With a hassle-free cloud-based system, you can create your entire call center in minutes – without hardware.

Call Center 40

Call Center Virtual Call Center Call Center Solutions Software 40

ViiBE Blog

JUNE 1, 2021

You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. When this is still insufficient to resolve the issue, they connect to a ViiBE call where the technician can see the customer and the equipment they are trying to repair. Conclusion.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

Win the Customer

JUNE 5, 2017

Keep your mobile team highly engaged with ongoing virtual meetings. Look to virtual call center software for high-end features suitable for small businesses to large corporations, like call recording, auto attendant and a single communication system to connect everyone in your business.

Customer Service 88

Customer Service Virtual Call Center Guidelines Call Recording 88

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. This provides our clients with full control over their data and integration requirements.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52

NobelBiz

JUNE 1, 2021

Contact center as a service (CCaaS) technologies are transforming the interaction between contact centers and their clients. Prior to using CCaaS solutions, businesses relied on VoIP, or voice over IP, technologies. A look back in time Contact centers were the primary users of on-premise technology 20 years ago.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52