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Why Does Your Company Need a Customer Experience Executive?

CX Journey

Image courtesy of GMC Who needs a customer experience executive? What advice is there for future customer experience executives? One of my favorite questions was about my "Shark Tank sales pitch" about the CXO role: Why does a company need a customer experience executive? You are serving a customer, not a life sentence.

Company 112
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Rise of the Customer Experience Executive

CX Journey

A customer experience leader, that is. There's an alphabet soup of letters thrown together to title the customer experience leader role, whether it's CCO, CXO, CCXO, etc. They all lead to the same definition: the C-level executive who champions, or advocates for, the customer and his needs throughout the organization.

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Why Every Compliance Officer Should Lead Innovation

Bizagi

It’s the gateway to customer insights and can help power new technology like the Internet of Things and Machine Learning. Failure to comply could result in hefty fines and put a serious dent in your reputation and customer trust. Bizagi customer Generali mitigated risk by digitizing their operations.

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Why Every Compliance Officer Should Lead Innovation

Bizagi

It’s the gateway to customer insights and can help power new technology like the Internet of Things and Machine Learning. Failure to comply could result in hefty fines and put a serious dent in your reputation and customer trust. Bizagi customer Generali mitigated risk by digitizing their operations.

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Efficient continual pre-training LLMs for financial domains

AWS Machine Learning

As shown in the example, the BloombergGPT model provided correct answers while other non-domain-specific models struggled: Input: CEO of Assicurazioni Generali? Currently he helps customers in financial service build machine learning solutions on AWS. Raghvender Arni leads the Customer Acceleration Team (CAT) within AWS Industries.

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Tackling the Frankenstack: Legacy IT Evolution for Insurers

Bizagi

As new insurtech startups appear on the scene, it’s more important than ever for insurers to be able to respond to customers in a timely manner. Three-quarters of insurers believe that the biggest impact to the industry will come from building new products in order to address the changing needs of the customer, according to PwC.

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8 Great Reasons to Meet us in Miami – Bizagi Catalyst 18

Bizagi

I personally cannot wait to spend time with our global customer community all together at Bizagi Catalyst 18 on 16-18 October. We’ve got a packed agenda full of customer success stories, inspiring industry thought leaders and training sessions. If you’re not yet signed up then register here. . Knowledge is power.

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