customerexperience research projective 
Customer Bliss
FEBRUARY 21, 2019
Read, Research and Reapply. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply. She read a lot of white papers and webinars, research articles from CCXP and followed the competencies of CCXP assessment and looked at NPS and CSAT research. Foster Employee Development.
Customer Bliss
FEBRUARY 21, 2019
Read, Research and Reapply. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply. She read a lot of white papers and webinars, research articles from CCXP and followed the competencies of CCXP assessment and looked at NPS and CSAT research. Foster Employee Development.
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Customer Bliss
APRIL 12, 2019
Monica shares that this system was the core of TECO’s customer services and a project of this magnitude requires about a 12-18 month stabilization period, so she was essentially leading CX for a company that was going to be operating as a new organization. Monica Whiting @TECOEnergy #CX #CustomerExperience Click To Tweet.
Strativity
JULY 6, 2015
Research report highlights Strativity’s Mercedes-Benz Customer Experience program. Strativity has provided an outside perspective to Mercedes Benz and was involved in various programs including: Employee engagement research and action planning. Drive the importance of customer experience throughout the organization. Employees training.
Strativity
AUGUST 14, 2014
Strativity Group, a global customer experience transformation firm, is listed in the August 2014 Forrester Research, Inc. After completing over 150 projects in 21 countries, I believe that Forrester’s inclusion of Strativity in this report is a clear recognition of our position in the marketplace,” says Strativity President, Lior Arussy.
Strativity
DECEMBER 15, 2014
Strativity Group, a global customer experience transformation firm, is listed as a “Research and Persona Creation Specialist” in the December 2014 Forrester Research, Inc. For more information about Strativity’s research and consulting services, contact CustomerExperience@Materialplus.io , 201-808-8500.
Strativity
DECEMBER 1, 2014
Strativity Group, a global customer experience transformation firm, is listed in the November 2014 Forrester Research, Inc. ” For more information about Strativity’s customer experience services, contact CustomerExperience@Materialplus.io , 201-808-8500. Hackensack, NJ (PRWEB) December 02, 2014. About Strativity Group, Inc.
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