Totango

FEBRUARY 14, 2022

Chapman’s original research on this topic was intended for use in romantic relationships, it has since been expanded to apply to any type of relationship – including between an organization and its customers. So, in honor of Valentine’s Day, let’s take a look at how you can apply the five love languages to customer success. .

Customer Success 85

Customer Success How To Gamification Social Media 85

ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. Q&A Recap.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. Q&A Recap.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

ChurnZero

JULY 12, 2019

And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. This is linked to a) the kind of solution you offer, b) your product roadmap, c) your customer success program, and d) your user experience.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

SurveySensum

SEPTEMBER 5, 2023

Empower customers with self-service help for quick issue resolution. Offer personalized support and build strong relationships through available Customer Success Managers. Elevate services by incorporating direct customer support surveys to gather insights. By gamification. And guess what?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

ECXO

JANUARY 30, 2024

Let’s see some ways a brand can stimulate the amygdala to enhance the customer experience. Telling stories that evoke emotions can be a powerful way to engage customers. Success stories, customer testimonials, and stories about your brand’s journey can help create a strong emotional bond with your customers.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

NobelBiz

MARCH 23, 2022

Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. Omnichannel engagement Entails engaging with customers across all available communication. They communicate by e-mail, chat, text messaging, media chats with video, and other means.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52