Kustomer

MARCH 14, 2022

While phone support isn’t going anywhere, when you force consumers to switch platforms in order to get their questions answered, you give them a reason to abandon their purchase or generate negative feelings. Customers No Longer Want to Call for Support. One of the biggest shifts over the past few years? A digital-first mindset.

Consumers 98

Consumers Self Service Chatbots e-support 98

Customer Enthusiast

OCTOBER 9, 2014

One study examined overconfidence over e-mail by comparing the perceived and actual ability of participants to communicate effectively. The results indicated that participants who sent e-mails overestimated their ability to communicate by e-mail and that participants who received e-mails overestimated their ability to interpret e-mail.

Exceptional Customer Service 97

Exceptional Customer Service Customer Service e-support Guidelines 97

ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Magellan Solutions

AUGUST 14, 2020

Consumers purchase through e-commerce sites while more and more entrepreneurs start offering their products online. Amid all these, the need for efficient and effective customer support remains constant. While customer support is essential in the traditional setting, its role becomes more crucial in e-commerce.

e-support 52

e-support Customer Experience Self Service Call Center 52

Kustomer

SEPTEMBER 6, 2018

In this episode, we go deep into the world of agent empowerment, covering what empowerment means, how to build trust between manager and agents, how to build trust, and how to set guidelines for responsible freedom. R-E-S-P-E-C-T: Have the respect for your associates to treat them like adults. How do you do it?

Exercises 61

Exercises Handbook e-support Contact Center 61

Magellan Solutions

JULY 26, 2021

Here are some general guidelines to call center pricing in our industry: Inbound. Shared – “Shared Inbound” is defined as services in which a pool of agents answer calls for 1-3 dozen clients. If your business is not ready to answer that call, that same customer will call another answering services near me.

Call Center 40

Call Center e-support Call Center Solutions Return on Investment 40