Conversations with Kustomer Podcast: Are You Doing Agent Empowerment All Wrong? Featuring Michael Pace
Kustomer
SEPTEMBER 6, 2018
He’s also the President of the Northeast Contact Center Forum , which puts on quarterly events for contact center and customer experience professionals. R-E-S-P-E-C-T: Have the respect for your associates to treat them like adults. Sounds a lot like empowerment, but with some real power. How do you do it?
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