Customer Service Representative Customers e-support Insurance 
Call Experts
NOVEMBER 4, 2021
Outsourcing customer service is one cost-effective way to improve the service quality that your company offers, particularly if you are just starting or your business is creating too much pressure on your existing customer service team. What is outsourcing customer service?
Magellan Solutions
MARCH 26, 2024
Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
ViiBE Blog
JANUARY 19, 2022
When it comes to roles that leverage cloud-based systems such as IT, marketing, finance, or product management tools like Monday , it’s relatively easier to be working from a remote location, but for roles such as customer service or sales, adjusting to remote work is not so simple. Such incidents can easily result in customer churn.
SurveySparrow
JUNE 20, 2023
One element stands out as a game-changer in the fast-paced corporate world where there is fierce competition and constantly changing customer expectations: the customer service experience. It’s the magic element that can turn a one-time customer into an avid advocate of the brand.
Kustomer
SEPTEMBER 6, 2018
How do you empower your customer service agents to deliver a great experience and delight customers? Michael is the Principal and founder of the consultancy The Pace of Service , which helps organizations to realize the full benefit of Customer Service, Social Business, Business Process Management, and People Leadership.
TechSee
APRIL 30, 2019
How can a company achieve a good Customer Effort Score? Kevin and Beth are planning their honeymoon to Hawaii and need to choose a travel insurance provider. They call Company A and wait on hold for seven minutes before speaking with a customer service representative. Why is reducing customer effort important?
Expert insights. Personalized for you.
98 
Let's personalize your content