TechSee

MARCH 7, 2022

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

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NobelBiz

APRIL 3, 2023

As we will see, the main goal of a self-service system is to reduce the time the agents spend on simple, repetitive tasks or transactions such as paying a bill or getting account balance information. A functioning self-service system generally empowers clients with the tools and resources necessary for their inquiries.

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ShepHyken

SEPTEMBER 22, 2023

This year, we’ll see a growing focus on the role of service in corporate strategies, with businesses incorporating new approaches and technologies to deliver the support their customers need. Surprisingly, self-service options are provided by fewer than one-third of companies.

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CSM Magazine

MAY 2, 2024

A positive customer service experience can turn a potential churner into a loyal customer. Investing in an effective customer service strategy for your Online Casino in Canada can be the ultimate solution for retaining customers. Your response should align with each player’s specific needs.

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Talkdesk

AUGUST 9, 2016

Self-service customer support has been a major part of the recent transformation of the company-customer relationship. The modern customer expects a personalized experience when they reach out to businesses. For this reason, many forward-thinking businesses are investing in omnichannel customer service strategies.

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Kustomer

MAY 13, 2020

When customers trust your brand, they’ll feel more comfortable and confident reaching out to your customer service representatives if something goes wrong. This isn’t exactly one of those new trends in customer service, but it’s still very important to consider in 2020. Taking the Omnichannel Approach.

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Ecrion

SEPTEMBER 23, 2020

Increasing Popularity of Self Service |. The term customer service is a catch-all phrase that roughly equates to a customer’s experience with and perception of your brand. You must anticipate when a customer is the most likely to need assistance, suggestions/recommendations, advice, or anything else.

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