TechSee

OCTOBER 2, 2019

The industry that experiences the highest rates of churn is telecommunications, with 52% of those surveyed reporting that they canceled a phone, internet, TV or cable contract with a telecom company in the past 24 months due to the quality of customer service they received. Customer churn is triggered by high effort.

Survey 164

Survey Customer Service Social Media Telecommunications 164

Stella Connect

DECEMBER 15, 2021

Long wait times. Having to repeatedly call, email, chat, text, and even reach out via social media for help. It’s time for these types of frustrating customer experiences to become a thing of the past. Brands that don’t risk significant customer churn. Impersonal interactions.

Trends 75

Trends Poor Customer Service Consumers Social Media 75

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. But the damage doesn’t stop there.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

CSM Magazine

JUNE 22, 2023

Integrating high-quality data into their customer service strategies will help companies achieve their goals, including increased customer retention rates, improved brand reputation, and higher profitability. By addressing these issues, businesses can create more efficient and customer-friendly exchange processes.

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Social Media 52

Kayako

MARCH 14, 2022

How do Telecom companies keep satisfied customers and encourage customer loyalty? It turns out that telecom customer service is a critical variable. Almost 40% of those who left a telecom company did so because of poor customer service. We know that customers hate to wait.

Net Promoter Score 156

Net Promoter Score Company Customer Service Social Media 156

ProProfs Chat

JUNE 14, 2019

Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. For this reason, customer experience has become the key to business success. Latest Customer Experience Trends. What Customers Think of CX. Customers Communication Statistics.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Customer Service 128

Customer Service Social Media Self Service Knowledge Base 128