Blake Morgan

JULY 11, 2023

          A company as large as Choice Hotels, with more than 7,000 locations worldwide, is bound to have a huge amount of data. But how do you ensure data is used to improve and bolster the customer experience? But Noha understands that customer data is continually evolving.

Customer Focused 45

Customer Focused Data Strategy Hotels 45

ShepHyken

JANUARY 25, 2021

The author focuses on retail, but I see this way of thinking working for just about every type of business. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. ” That’s why I’m drawn to articles with lessons from the hotel and restaurant industries. Follow on Twitter: @Hyken.

Customer Service 156

Customer Service Guest Experience Loyalty Programs Hospitality 156

ShepHyken

AUGUST 1, 2022

Linkedin Pulse) The Ritz-Carlton Hotel Company carries an experience excellence mystique. Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. Follow on Twitter: @Hyken.

Customer Service 70

Customer Service B2C B2B Guest Experience 70

SurveySparrow

JUNE 30, 2023

Lack of Customer-Centric Culture: Organizations may struggle with creating a customer-centric culture, where every employee understands the importance of delivering exceptional experiences. Also, Disney has mastered the art of customer experience design with its MagicBands.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52