ShepHyken
MARCH 30, 2022
When working with our clients on their customer service and customer experience initiatives, I always preach the basics have to be in place. Sure, we get into very advanced discussions about how to create the best processes, self-service solutions, the proper way to use data, implement artificial intelligence programs, and more.
ShepHyken
NOVEMBER 17, 2021
Assuming that every other airline has these self-service digital options, what if one didn’t? More and more customers are looking for digital and self-service options. Our customer experience research finds that 41% of customers prefer digital first and the phone second. Follow on Twitter: @Hyken.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JANUARY 4, 2023
Our customer service research revealed that 87% of Baby Boomers, who make up over 21% of the U.S. Keep those phones open for your customers! . And just as Boomers are driving the traditional phone channels, Gen-Z and Millennials are moving the needle on these self-service options. . Follow on Twitter: @Hyken.
ShepHyken
APRIL 4, 2023
Now customers are being asked to tip at auto shops, retail outlets and more. I recently bought a candy bar and paid through the store’s self-service checkout system. Get more information on The Customer Focus ™ customer service training programs. Follow on Twitter: @Hyken
ShepHyken
APRIL 13, 2022
Then something happened eight years later while I was in college and working at a gas station, which is when I discovered that I was passionate about customer service. . I was working at a self-service gas station. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
Vonage
MARCH 26, 2018
From there, sit down with your best service reps and discuss the types of customers they commonly deal with on a day-to-day basis. In combination, this process will allow you to ‘flesh out’ a series of profiles based on your typical customer’s needs, wants and expectations.
ShepHyken
JANUARY 11, 2023
Most businesses today use technology to meet their customers’ needs. This comes in the form of streamlining processes, self-service customer support solutions and more. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken.
Expert insights. Personalized for you.
67 
Let's personalize your content