ShepHyken

JANUARY 4, 2023

Our customer service research revealed that 87% of Baby Boomers, who make up over 21% of the U.S. Keep those phones open for your customers! . And just as Boomers are driving the traditional phone channels, Gen-Z and Millennials are moving the needle on these self-service options. . Follow on Twitter: @Hyken.

Self Service 137

Self Service Customer Experience Customer Service B2C 137

ShepHyken

JANUARY 11, 2023

Most businesses today use technology to meet their customers’ needs. This comes in the form of streamlining processes, self-service customer support solutions and more. This makes everyone – both customers and employees – happier. . You can’t have a consistent and predictable CX without an EX to support it. .

Employee Experience 130

Employee Experience Customer Experience Self Service Call Center Experience 130

ShepHyken

DECEMBER 6, 2021

Sharable means customers talk about you and recommend you, and who doesn’t want that? 23 Experts Share How Chatbots Will Transform Customer Experience in 2022 by Gina Shaw. My Comment: Our friends at BotCore asked 23 experts to share their insights on chatbots and how they will “transform” custom experience in the next year.

Self Service 68

Self Service Customer Service Chatbots Customer Care 68

ShepHyken

JANUARY 23, 2017

(BizReport) Despite more service providers moving towards digital interaction, a more personal touch in customer service helps drive loyalty and retention, according to a global study from Verint Systems. The phone used to be the main way customers connected with companies, but not anymore. Follow on Twitter: @Hyken.

Self Service 48

Self Service Social Media Customer Service Fashion 48

ShepHyken

FEBRUARY 27, 2017

The “20th Annual Mystery Shopping Study” recognizes seven retailers who excel in customer service. My Comment: It doesn’t matter what type of business you have, there are plenty of lessons you can learn from the top customer focused retailers. 10 Quotes To Inspire Better Customer Service by Sharpen.

Customer Service 48

Customer Service Self Service Retail Loyalty 48

Qualtrics

NOVEMBER 20, 2020

SMS — Text messaging is efficient, personal, and easy to use, even for customers that aren’t as tech savvy. Live chat and chatbot s — Chat and messaging are on the rise, and with help from AI-powered chatbots, it’s easier than ever to provide a fast, accurate answer. How to form a digital customer service strategy.

Customer Service 26

Customer Service Social Media Self Service Chatbots 26