Lumoa

FEBRUARY 13, 2024

Wondering what your biggest issue was last week or how customers are reacting to certain changes? Customize your Views We redid our ENTIRE main page in Lumoa to make it easier to view and manage your data in the ways that matter. We have even more improvements planned for GPT summaries in the future, so stay tuned! Just Ask Lumoa!

Knowledge Base 208

Knowledge Base Groups Feedback Data 208

Lumoa

FEBRUARY 17, 2023

Now, we offer the ability to filter and segment data based on user score: Sort by positive or negative – find what your best and worst ratings are saying about you Custom sorting – Create your own reports on the feedback that matters to you Note that this feature is only available to data that has a score.

Knowledge Base 208

Knowledge Base Feedback Survey Report 208

Wootric CX Blog

JANUARY 14, 2020

No industry is exempt from the need to deliver superior customer experience, and none more so than the highly competitive technology sector. Improving customer experience requires listening to customers and incorporating their data and their feedback into your CX strategy. Silo-busting with Segment and Wootric.

Customer Experience 64

Customer Experience Net Promoter Score Effort Score Voice of Customer 64

Wootric CX Blog

SEPTEMBER 23, 2020

A low response rate can be a problem because you’re not only missing out on valuable data, but you may be irritating your customers by sending complex surveys at the wrong time. That said, FluidSurveys found that their customers experienced a 24.8% When would it make sense for you to receive a particular survey if you were a customer?

Survey 98

Survey Net Promoter Score Effort Score How To 98

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). All the leaders were asked the same two questions : 1.

System 338

System Effort Score NPS Net Promoter Score 338

SurveySparrow

DECEMBER 4, 2019

No matter how big an organization you are, keeping your customers satisfied is pivotal to the existence of it. There have been numerous studies that say how costly it is to get a new customer while it is much easier to make your existing customer use your services. It can drastically change the way you do business.

Survey 90

Survey Hospitality Net Promoter Score Feedback 90

CustomerSuccessBox

MARCH 11, 2022

You can’t retain them just with an excellent product but also need to build a healthy relationship that makes the customers loyal to you. Read on further about Customer Loyalty vs Customer Retention! Let’s dive to see what distinguishes customer retention from Customer loyalty. Cognitive loyalty.

Customer Retention 52

Customer Retention Loyalty Customers NPS 52