InMoment XI
JULY 12, 2023
A well-designed CX strategy can be the main aspect that helps you attract and retain your customer base, so you don’t want to leave anything up to change. Instead, your brand needs to have incredibly intentional customer experience management techniques in place.
ClearAction
DECEMBER 14, 2017
Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. In essence, customer experience is what makes the world go around! Lynn Hunsaker.
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ClearAction
JULY 23, 2023
B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. B2B firms often have dedicated sales teams who pursue strong relationships with customers. Silo Focus for B2B CXM Governance 2.
ClearAction
DECEMBER 14, 2017
Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? The purpose of any organization is to serve a customer need. In essence, customer experience is what makes the world go around! Lynn Hunsaker.
Experience Investigators by 360Connext
FEBRUARY 9, 2021
Investments that are directly tied to customer experience might include things like: Customer experience management tools, like customer feedback software or more robust Voice of the Customer (V0C) platforms, Customer Relationship Management (CRM) technology, or investments in customer data centralization.
Doug Leather
APRIL 23, 2014
In fact, Customer Experience and Sustainability should go hand in hand – one without the other is indicative of opposing forces. Your thoughts?
ECXO
MAY 11, 2023
The model is a framework that helps companies evaluate their current state of customer experience management and identify areas for improvement. The model assesses a company’s maturity in six key areas: customer understanding, measurement, governance, strategy, design, and culture. Where should you do next?
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