Kustomer

DECEMBER 14, 2021

Customer self-service tools are a proactive, cost-effective way to provide on-demand support. When integrated properly, these tools can free up agents for more efficient use of their time, and impart an optimal 24/7 brand experience for the customer. What is Customer Self-Service? Website Downloads.

Self Service 97

Self Service Tools Knowledge Base Chatbots 97

NobelBiz

JANUARY 30, 2024

Check out our infographic on Call Labeling and Blocking for Contact Centers Strategic Approaches to Mitigate Call Blocking How important is it for business to navigate the challenges that come with call blocking? When customers find it easy to navigate and get their issues resolved, their overall experience improves overtime.

Call Center 103

Call Center Telecommunications Contact Center Self Service 103

CSM Magazine

OCTOBER 16, 2020

For you to retain customers, you need to build a relationship with them. You need to give people access to learning resources. Do not assume your customers know everything about traditional lending and alternative solutions. Customer education programs are not new. You can also add self-service tools.

Customer Retention 52

Customer Retention Strategy Multi-Channel Self Service 52

Alliance by IFS

JULY 2, 2019

The right fleet management solution , also known as mobile resource management (MRM) software , can help organizations like yours improve productivity, trim costs, and enhance customer service. Using self-service features, customers can also simply bypass your call center by scheduling maintenance via the customer portal.

Management 78

Management Self Service Customer Retention Call Center 78

Eptica

DECEMBER 11, 2015

Alternatively they could contact the retailer via email, social media or chat, unnecessarily adding to the volume and cost of incoming interactions at the busiest time for customer service teams. An infographic illustrating the 2015 Eptica Retail Black Friday Customer Experience Study is available here.

Self Service 48

Self Service Customer Service Social Media Retail 48

Eptica

MARCH 4, 2016

More companies have implemented web chat but the majority are not providing the resources the channel requires. To find out more you can download the full report or take a look at an infographic with the key points here. In 2015 26% of companies claimed to offer chat though just 8% of companies had it working when tested.

Self Service 48

Self Service Brands Social Media Contact Center 48

Eptica

NOVEMBER 4, 2015

Given that 51% had it advertised on their websites, it shows that many are not dedicating sufficient resources to chat, with researchers subject to long queues to wait for an agent, systems that crashed, or chat buttons that simply disappeared. You can also see more of the findings in this infographic. Share this page on: Tweet.

Retail 48

Retail Self Service Customer Service Social Media 48