ClearAction

JANUARY 14, 2015

State of Business-to-Business Customer Experience Management. How relevant are the trendiest customer experience management (CXM) practices in business-to-business (B2B) companies? Trendy Customer Experience Management. Need for a Customer Experience Management Strategy Model.

Customer Experience Management 48

Customer Experience Management Customer Experience Management B2B 48

ECXO

MAY 16, 2024

This paradigm shift in leadership benefits not only the organization but also fosters lasting and meaningful relationships with customers. This blog post will explore the essence of customer-centric leadership and key factors that form the basis of a successful customer-focused organization. Reduced staff turnover.

Customer Centricity 69

Customer Centricity Leadership Customer Journeys Touchpoint 69

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay!

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Verint

OCTOBER 4, 2017

Simply said, if a customer can say it, write it or click it, we can collect, analyze and take action on it. This award is for a technology vendor that best exemplifies innovation in applications and technologies that support customer engagement for any purpose.

Innovation 30

Innovation Feedback Technology Customer Engagement 30

Verint

SEPTEMBER 21, 2017

Aberdeen research found that errors and delays in back-office processing were the number two cause of customer dissatisfaction.

Customer Centricity 37

Customer Centricity Insurance Groups Contact Center 37

Verint

SEPTEMBER 5, 2017

I was lucky enough to spend a week this summer in the Galapagos Islands, where I got to see a number of unique creatures that do not exist anywhere else in the world.

Analytics 61

Analytics Customer Experience Engagement Feedback 61

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. From registration to closing, every interaction—even the micro ones—between your customers and your employees can make the difference between an amazing or so-so experience for conference attendees.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25