Vonage

NOVEMBER 10, 2016

And, the benefits are apparent – we have been awarded customer service training and speaking contracts based on our fast responses to customers’ requests. Voice of the customer: What is a feedback loop and how can it help your brand? We strive to “practice what we preach” and follow the same concepts that we teach.

Customer Confidence 274

Customer Confidence Customer Service Contact Center Banking 274

ShepHyken

SEPTEMBER 26, 2023

In short, consistency creates confidence. By the way, if you have any questions about customer service or customer experience, reach out to me on any social media channel – I’m pretty much everywhere. And be sure to use the hashtag #AskShep. Connect with Shep on LinkedIn.

Customer Service 137

Customer Service Social Media Customer Service Training Training 137

ShepHyken

JUNE 3, 2019

My Comment: And, here’s another list – and another ten ideas – that will help you create a level of customer service and experience that will “ensure greater customer success stories” in your business. 5 Customer Experience Basics to Avoid a Customer Service Nightmare by Erin Ollila.

Customer Service 117

Customer Service Social Media Survey Customer Confidence 117

ShepHyken

JUNE 24, 2019

My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. 10 Examples of Great Customer Service by Nextiva.

Customer Service 114

Customer Service Poor Customer Service Tips Hotels 114

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker.

How To 40

How To Customer Service Training Video Training 40

ShepHyken

SEPTEMBER 27, 2021

Just as you want the customer to experience an easy process and system when they do business with you, the same applies to your employees. 5 Ways to Make Your Customer the Hero on Social Media by Chris Kim. (PR Find ways to promote your customers on social media. It’s a simple idea.

Customer Journeys 19

Customer Journeys Customer Service Social Media eBook 19