Customer Confidence Customer Service Training Interaction Loyalty 
ShepHyken
APRIL 28, 2024
My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. My Comment: Let’s move away from loyalty programs but stay with trends.
ShepHyken
OCTOBER 18, 2017
With that said, the focus on this topic is on what many consider to be the customer service and support department – the people who have contact and interaction with the customer. Direct interaction can come in many forms. It can be the traditional customer service team who fields questions and complaints.
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ShepHyken
MAY 7, 2018
An easy return policy creates customer confidence and trust in the brand. The Humanoid Touch: How AI is Changing Customer Experience by Deb Miller. The author of this article suggests that the way to meet these basic expectations is a combination of human and digital interactions that he refers to as the “humanoid touch.”
ShepHyken
MAY 27, 2019
Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. Forbes) With a $800-million-dollar investment in technology, fulfillment and logistics, Amazon one-day shipping is now standard for Prime members, the race for customer loyalty in retail is getting even more expensive.
ShepHyken
JUNE 27, 2018
The three keys to customer experience success are consistency, consistency and consistency. It doesn’t matter how good your customer service is, if the product doesn’t do what it’s supposed to do, the customer will find another company that better meets their needs. Confidence can lead to trust.
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