ReviewTrackers

APRIL 7, 2021

Manage online reviews, social media, and customer feedback. That’s why it’s so important that banks are able to manage and monitor social media, online reviews, and other digital channels where people are leaving feedback or talking about their brand. Become more customer-focused.

Banking 94

Banking Management Social Media How To 94

ShepHyken

JUNE 3, 2019

My Comment: And, here’s another list – and another ten ideas – that will help you create a level of customer service and experience that will “ensure greater customer success stories” in your business. 5 Customer Experience Basics to Avoid a Customer Service Nightmare by Erin Ollila. Confidence can lead to more business.

Customer Service 118

Customer Service Social Media Survey Customer Confidence 118

ReviewTrackers

APRIL 2, 2019

Manage online reviews, social media, and customer feedback. That’s why it’s so important that banks are able to manage and monitor social media, online reviews, and other digital channels where people are leaving feedback or talking about their brand. Become more customer-focused.

Banking 90

Banking Management Social Media Financial 90

Vonage

JUNE 28, 2017

customer service he received from a taxi driver. Shep is a professional speaker, best-selling author, creator of the ‘Customer Focus Program’ and founder of Shepard Presentations, where he holds the impressive title of ‘Chief Amazement Officer’. Social media is changing the customer experience for the better”.

Customer Service 96

Customer Service Social Media Competitive Advantage Exercises 96

ShepHyken

JUNE 24, 2019

My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. 10 Examples of Great Customer Service by Nextiva.

Customer Service 115

Customer Service Poor Customer Service Tips Hotels 115

ShepHyken

SEPTEMBER 27, 2021

Just as you want the customer to experience an easy process and system when they do business with you, the same applies to your employees. 5 Ways to Make Your Customer the Hero on Social Media by Chris Kim. (PR Find ways to promote your customers on social media. It’s a simple idea.

Customer Journeys 20

Customer Journeys Customer Service Social Media eBook 20

ShepHyken

NOVEMBER 30, 2016

And, according to Nate Spears, the Chief Operations Officer and Co-Founder of ClearSource, exceptional customer service is anything you do beyond that is better than just good. His company, ClearSource provides customer support via phone, email, chat and social media for companies that want to outsource their customer service.

Exceptional Customer Service 48

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 48