Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. However, customers say that most companies fall short when it comes to meeting their expectations.

Customer Experience 236

Customer Experience Social Media Video Customers 236

Customer Alignment

OCTOBER 2, 2017

As a result, these leading-edge companies perform substantially better across the whole range of business measures, from profitability to customer retention rate.” Customer Experience issues are highly visible outside of the organisation. This action is reactive and based on past or present behaviour, events or interactions.

Customer Experience 40

Customer Experience Customer Centricity Customer Journeys Voice of Customer 40

Totango

FEBRUARY 5, 2019

ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. That information is then turned into customer solutions that create an ongoing revenue source across the entire customer journey. In short, customer knowledge conquers churn fear. Rapidly Onboarding.

ROI 76

ROI Customer Success Strategy Effort Score 76