Confirmit

NOVEMBER 16, 2020

Company-wide customer focus resulted in an all-time high NPS score, with a +32% increase in 2019. Erie Insurance has a dedicated focus on ensuring its employees work together with a clear sense of purpose to deliver excellent customer experiences. Voice of the Customer Voice of the Employee Case Studies eBooks.

Insurance 52

Insurance Case Study Touchpoint eBook 52

Wootric CX Blog

DECEMBER 2, 2019

Wootric’s modern customer experience management (CXM) solution empowers CX leaders and teams to evangelize customer-centricity and empower stakeholder teams (such as marketing, product, operations, success, support and human resources) by democratizing insights from customer and employee feedback, including unstructured feedback, at scale. .

Competitive Advantage 69

Competitive Advantage Marketing Chief Customer Officer Voice of Customer 69

Playvox

SEPTEMBER 30, 2022

The Salesforce State of Service report shows that the best-performing customer service centers have connected relationships with other departments. Breaking down silos and working together as a customer-centric company is an important part of providing an exceptional customer experience.

Contact Center 67

Contact Center eBook Report Tips 67

PeopleMetrics

SEPTEMBER 17, 2015

If you’re a customer experience leader, that duality is important to understand. Making Meaning Out of Customer Centricity. In customer experience strategy, we can get mired in the practical elements of our business: Who will take responsibility? Trust in the Journey to Customer Centricity.

Leadership 48

Leadership Customer Experience Customer Centricity eBook 48

Wootric CX Blog

MARCH 18, 2021

Get the ebook, CX FOR EVERY STAGE: How to scale your Voice of Customer program from startup to enterprise. NLP performs sentiment analysis on your customer and user feedback, taking you way beyond the traditional text-match tagging. Yes, it’s time to level up your CX program! Get CX data into everyone’s workflow.

Net Promoter Score 52

Net Promoter Score Effort Score How To NPS 52

ChurnZero

JANUARY 8, 2021

So, here’s our watchlist of Customer Success leaders to follow in 2021 – a year that’s bound to be marked by its own unique struggles and successes, as well as the cementing of Customer Success in the C-suite. . Staci Satterwhite, Chief Customer Officer, Khoros. Diane Gordon, Senior Vice President of Customer Success, Validity.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98