ShepHyken

JUNE 6, 2022

They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales. My Comment: John DiJulius is one of the smartest customer service/CX experts on the planet. I love his articles.

Customer Service 68

Customer Service Loyalty Programs Hotels Loyalty 68

ShepHyken

OCTOBER 11, 2021

What’s interesting is that the Champions category more than doubled from 6% to 14%, which tells me more companies see the benefit of customer experience. Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? I’ve said this many times before: Customer service is not a department.

Customer Service 73

Customer Service Hospitality Rewards Programs Self Service 73

ShepHyken

JULY 5, 2021

Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers. My Comment: Do your customers open your emails to them? Experience Hotel analyzed more than 9 million emails they sent to their guests. Read on to learn more.

Customer Service 150

Customer Service Loyalty Programs Hotels Infographics 150

SurveySensum

FEBRUARY 20, 2024

Brand Example : Starbucks often surprises customers with free drink vouchers or extra loyalty points as a gesture of appreciation for their patronage. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks. This could include targeted discounts, exclusive deals, or customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Brand Example : Starbucks often surprises customers with free drink vouchers or extra loyalty points as a gesture of appreciation for their patronage. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks. This could include targeted discounts, exclusive deals, or customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

ProProfs Chat

DECEMBER 12, 2019

Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about. “Make a customer, not a sale.”

Customer Experience 80

Customer Experience Customer Service Advertising Customers 80

Pointillist

MAY 23, 2018

Customer journey mapping is an effective approach for transformation initiatives aimed at creating a customer-centric culture. Work with executive leadership to use your customer journey mapping framework as the starting points in leadership meetings, where business performance is being reviewed, evaluated, and acted upon.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90