contact-centers integrations servicenow 
Calabrio
JULY 28, 2020
The organization has 4 contact centers employing 1600 agents handling calls, chats, and tickets. The centers use Avaya Chat, LiveAgent CRM, Salesforce ticketing systems, a custom-built ticketing system, and ServiceNow. Reduced queue backlogs by 41 percent. Reduced latency by 29 percent. Decreased ticket volumes by 7.5
CSM Magazine
APRIL 27, 2022
The embedded offering will allow ServiceNow customers to access session replay tools within the platform for the first time. Quantum Metric, the Continuous Product Design platform for customer-driven digital experiences, today announced an integration with ServiceNow to extend insight into individual customer experiences.
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Talkdesk
MAY 8, 2017
One of Talkdesk’s most beloved features is our deep call center integrations with 25+ industry-leading solutions. With these integrations, teams across the world can synchronize their call data with CRMs, helpdesks, chat tools and more to improve the call center experience. What is Talkdesk for ServiceNow?
eGain Blogs
OCTOBER 19, 2021
Configure bulk re-skilling actions using dynamic business logic and schedule them for Cisco CCE contact centers. For clients who are considering a move to Amazon Connect, migrating from their legacy contact center platforms, this ensures a seamless measure and manage experience across their legacy and cloud contact center stacks.
Talkdesk
MAY 9, 2017
SAN FRANCISCO — May, 9, 2017 — Talkdesk today announced it has received certification of its application with ServiceNow®. Certification by ServiceNow signifies that Talkdesk has successfully completed a set of defined tests focused on integration interoperability, security and performance.
Totango
JULY 18, 2018
Most often, Customer Support teams are considered to be in the “cost center” column rather than the “profit center” column. Companies with a higher level of “Digital Maturity,” those led by teams which have taken advantage of the power of new data integrations in their decision-making, outperform those who haven’t.
NetBase
MAY 25, 2020
They offer SaaS that supports everything from call identification to customized contact centers, and more. And, not to be left in the dark is ServiceNow. Adding to this, it was recently announced that Vonage and Service Now are integrating to provide great customer service and enhanced productivity.
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