Talkdesk

NOVEMBER 8, 2017

At Dreamforce 2017, Talkdesk COO Gadi Shamia presented “5 Crazy Ideas for Transforming your Contact Center” to a packed breakout session room. Check out his crazy ideas below and try some of them in your contact center. #1: It’s the best way to make sure your contact center is moving at the speed of your customers. #4:

Contact Center 42

Contact Center Self Service Innovation Report 42

SmartKarrot

MAY 11, 2023

Conversation Intelligence: Unraveling the Power of Data Conversation intelligence primarily focuses on leveraging data and analytics to gain insights from human-to-human conversations. Additionally, Google Dialogflow allows the integration of many other Google-based tools such as Google Cloud and Google Analytics.

Chatbots 10

Chatbots e-support Travel Sales 10

Kustomer

NOVEMBER 7, 2023

Scroll down to see a list of the most popular alternatives to Zendesk, along with the top features, pricing, pros and cons of an ideal customer service platform. One user even said: “ Quit limiting the way we can contact support. Real-Time Analytics : Feature-rich dashboard for monitoring customer experience and agent performance.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

West Monroe

DECEMBER 6, 2019

The Amazon Web Services (AWS) and Salesforce partnership will create new efficiency opportunities – especially for contact center teams – through the newly announced Service Cloud Voice feature. Einstein’s presence will continue to grow within all the different Clouds. Take a human-centered approach to engagement.

Self Service 52

Self Service Customer Centricity Financial Contact Center 52

BirdEye

APRIL 12, 2023

How does CRM software help Customer Relationship Management Customer relationship management software can be used to store and manage customer information, such as contact information, purchase history, and communication preferences. This CRM’s gamification feature keeps your reps motivated and focused on quota.

CRM 52

CRM Examples Customer Relationship Management Customer relationships 52

Kustomer

FEBRUARY 19, 2024

Zendesk Overview Zendesk is a customer service software that offers a comprehensive set of features that helps businesses improve interactions and enhance overall customer satisfaction. Kustomer excels in advanced reporting by leveraging real-time customer data and insights, integrating these analytics directly within the support workflow.

Self Service 52

Self Service Software Knowledge Base Social Media 52

CSM Magazine

JANUARY 21, 2021

With the integration, employees can share a single knowledge base on Salesforce and trigger communication actions to answer the same question, in the same way, every time they are contacted via messaging applications, email, or phone. An added benefit of integrating messaging channels with Salesforce is deeper personalization.

Communication 52

Communication Ecommerce CRM Chatbots 52