NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

APRIL 9, 2024

Contacting Numbers in the DNC List: Ignoring the National Do Not Call Registry can lead to complaints, fines, and damage to the company’s reputation. Regular training sessions address regulatory changes, customer handling techniques, and compliance protocols. How NobelBiz Omni+ can take your Contact Center to the Next Level?

Call Center 105

Call Center Healthcare Contact Center Financial 105

NobelBiz

OCTOBER 9, 2023

In the dynamic and ever-evolving world of call center management, owners and operations managers face a myriad of challenges that demand their attention and expertise. From the constant quest to deliver exceptional customer service to the intricate balancing act of optimizing team performance, this realm is a labyrinth of complexities.

Call Center 52

Call Center Contact Center Management Contact Center Software 52

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

NOVEMBER 27, 2023

This facilitates effective customer relationship management, lead identification, and targeted marketing campaigns. NobelBiz OMNI+ cloud contact center software features advanced call logging capabilities alongside its full-featured solution, tailored to adapt effortlessly to clients’ needs and industry trends.

Contact Center 59

Contact Center Call Recording Call Center Contact Center Software 59

NobelBiz

APRIL 3, 2023

As businesses strive to provide exceptional customer experiences, call centers have become an increasingly important part of the customer service strategy. Contact centers are responsible for handling customer inquiries and complaints while providing solutions.

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

Kustomer

JUNE 27, 2022

Connecting where consumers feel most comfortable—on their smartphones—through SMS messaging is a great, immediate way to deliver essential, personalized information such as order alerts and cart reminders, as well as answer important customer questions about products and purchases. Current Trends for Customer Service Platforms.

Software 98

Software Tools Customer Service Self Service 98

NobelBiz

JUNE 1, 2021

It’s pointless to offer outstanding things at the lowest possible price if you can’t deliver exceptional customer service. Your contact center serves as your company’s storefront. Customers will build an opinion, favorable or bad, of your customer service and so of your brand from the very first transaction.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52

NobelBiz

JULY 4, 2023

These are instrumental in enhancing agent utilization, customer experiences and shaping business strategy. AI in the context of the contact center world isn’t really a ‘wow’ feature anymore. Run a Pilot Test Before fully integrating the new technology into your call center operations, it’s wise to run a pilot test.

Interaction 52

Interaction Call Center Engagement Contact Center 52