NobelBiz
MAY 9, 2023
Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM.
NobelBiz
APRIL 25, 2023
Invest in Training and Development While investing in training and development might seem counterintuitive when cutting costs, it can lead to long-term savings. Investing in employee training is a long-term strategy for reducing call center operating expenses.
NobelBiz
FEBRUARY 14, 2023
Measuring the efficiency of a CRM strategy in contact centers is essential because it allows us to determine whether the strategy is achieving its goals and to identify areas for improvement. This helps ensure that the strategy delivers the desired outcomes and provides a positive return on investment.
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