NobelBiz

JULY 31, 2023

Elevating Customer Satisfaction: A Direct Line to Loyalty A seamless call queuing system ensures every customer receives the attention they deserve, transforming mere callers into loyal advocates. This artful approach guarantees that no customer query goes unanswered, while agents efficiently handle each interaction.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

FEBRUARY 22, 2023

Customers will be less satisfied if employees aren’t available to help, which will lead to longer hold periods and higher wait times. A manager could look at total customer satisfaction in terms of shrinkage even if that’s not a formal performance indicator. Tiring, right? However, the exchange rate fluctuates from time to time.

Call Center 52

Call Center Tools Strategy Contact Center 52

NobelBiz

MAY 6, 2022

While it might be tempting to think about employee recognition strategies as a wish list for when you have time or money to spare, it is important to remember the bottom-line impact of motivated, engaged employees: they deliver better service and sales, which boosts revenue and improves customer satisfaction—and both are good for business.

Contact Center 52

Contact Center Strategy Call Center Rewards Programs 52

NobelBiz

OCTOBER 18, 2021

Customers will be less satisfied if employees aren’t available to help, which will lead to longer hold periods and higher wait times. A manager could look at total customer satisfaction in terms of shrinkage even if that’s not a formal performance indicator. Tiring, right? However, the exchange rate fluctuates from time to time.

Call Center 52

Call Center Tools Strategy Contact Center 52