Contact Center Software Customer Satisfaction Gamification Rewards Programs 
NobelBiz
FEBRUARY 22, 2023
Customers will be less satisfied if employees aren’t available to help, which will lead to longer hold periods and higher wait times. A manager could look at total customer satisfaction in terms of shrinkage even if that’s not a formal performance indicator. Another approach to keep them competitive is to provide incentives.
NobelBiz
OCTOBER 18, 2021
Customers will be less satisfied if employees aren’t available to help, which will lead to longer hold periods and higher wait times. A manager could look at total customer satisfaction in terms of shrinkage even if that’s not a formal performance indicator. Another approach to keep them competitive is to provide incentives.
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