NobelBiz

JULY 31, 2023

In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. This advanced mechanism not only ensures customers are catered to promptly but also streamlines business operations. What is Call Queuing?

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

FEBRUARY 22, 2023

Does your contact center have a dedicated team that’s ready and prepared to assist your customers at all times? This aspect makes all the difference in contact lead loss. Assume your contact center employs 500 agents to answer incoming requests from your clients. Tiring, right?

Call Center 52

Call Center Tools Strategy Contact Center 52

NobelBiz

MAY 6, 2022

In fact, the average call center turnover rate is a high 36% , according to Call Center Helper. They define corporate culture, drive performance and deal with customers. The first step is understanding the difference between incentives, rewards, and recognition. But where do you start?

Contact Center 52

Contact Center Strategy Call Center Rewards Programs 52

NobelBiz

OCTOBER 18, 2021

Does your contact center have a dedicated team that’s ready and prepared to assist your customers at all times? This aspect makes all the difference in contact lead loss. Assume your contact center employs 500 agents to answer incoming requests from your clients. Tiring, right?

Call Center 52

Call Center Tools Strategy Contact Center 52