Uniphore

JUNE 10, 2021

In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. By automating common yet time-consuming, tasks companies can make their existing systems work smarter–no codes required. 0% Security issues with Agents at Home.

Call Center 246

Call Center Self Service Contact Center Case Study 246

Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. 2022 just might be The Year of the Contact Center Employee. Employee Experience. Several workforce trends are driving the need to focus on the employee experience.

Contact Center 79

Contact Center Trends Omni-Channel CRM 79

ShepHyken

OCTOBER 5, 2020

Street Fight) The new consumer buying trends — and the business measures put in place to adapt to them — will likely become a permanent fixture even as the economy enters a recovery phase. Customer Service Week is October 5-9: Learn 5 Ways to Celebrate Your Virtual Agents When They Need it Most (Thanks, 2020) by Veronica Krieg.

Customer Service 66

Customer Service Hospitality Virtual Agent Loyalty 66

Interactions

JANUARY 16, 2020

Consumers are more connected than ever before. As we see businesses embrace digital transformation, it’s becoming clear that it’s not enough to just focus on the customer experience. To truly succeed at digital transformation, businesses must consider the three pillars of digital experience: . customer experience.

Customer Journeys 87

Customer Journeys Virtual Agent eBook Insurance 87

Interactions

JANUARY 16, 2020

Consumers are more connected than ever before. As we see businesses embrace digital transformation, it’s becoming clear that it’s not enough to just focus on the customer experience. To truly succeed at digital transformation, businesses must consider the three pillars of digital experience: . customer experience.

Customer Journeys 62

Customer Journeys Virtual Agent eBook Insurance 62

Playvox

MARCH 19, 2024

As NLP, ML, and conversational AI evolved, modern contact centers embrace AI-powered chatbots, virtual agents or assistants, voice recognition, and other tools to deliver self-service options to customers. But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support.

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74