Eptica

NOVEMBER 30, 2016

Date: Wednesday, November 30, 2016 The push for mobile customer service. No wonder that 72% of consumers in the U.S. The rise of mobile is driving customer service change in five key ways: 1. Published on: November 30, 2016.

Mobile Customer Service 48

Mobile Customer Service Customer Service Social Media Consumers 48

Joe Rawlinson

APRIL 25, 2018

In order to keep customers returning and keep that competitive edge, businesses have to use the latest software to deliver profound care. Stay with us, as we go through a list of 7 tools for providing better customer service support. Live support chat tool provides amazing opportunities for your customer support agents.

Tools 114

Tools Automatic Callback Self Service Customer Service 114

Michelli Experience

DECEMBER 6, 2016

Here are some random but interesting tidbits for your consideration: International Customer Management Institute’s research on business leaders suggests that 62% think mobile customer service is a competitive differentiator.

Customer Experience 100

Customer Experience Social Media Mobile Customer Service Consulting 100

Tricia Morris

MAY 18, 2015

Customers are changing the game when it comes to customer service, by changing the channels they use most. While the voice of the customer may be heard less often over the phone, it is clearly stating a growing preference for digital engagement. 43% don’t ever review assisted service processes.

Contact Center 40

Contact Center Self Service Customer Service eBook 40

Tricia Morris

FEBRUARY 19, 2016

Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace a strategy of non-stop, customer-centric adaptation. 2015 Aspect Consumer Experience Survey ).

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. The millennial consumer must be understood in order to deliver an Amazing customer service experience. – Shep Hyken .

Social Media 48

Social Media Mobile Customer Service Innovation Analytics 48

ProProfs Chat

MAY 6, 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! Must-Read 53 Customer Experience Statistics for 2020 . Without further ado, let’s dive in!

Customer Experience 66

Customer Experience Social Media e-support Comparison 66