Kristina Evey

NOVEMBER 13, 2014

The POSITIVE Impact of Customer Service… I typically let you know how much poor customer service is COSTING your company. So, here’s the low down… 70% of customers cite the MAIN reason they stop doing business with a company is ONLY because of how they were treated. Companies like YOURS!

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Customer Service Poor Customer Service Customer Service Training Customers 159

ShepHyken

JULY 26, 2021

Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR times more likely to say they do not provide excellent customer service and twice as likely to say they do not deliver quality outcomes. Here are my top five picks from last week. Follow on Twitter: @Hyken.

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Customer Service Contact Center Customer Retention Poor Customer Service 104

ShepHyken

SEPTEMBER 28, 2020

(The Next Web) No matter what kind of business you run, a huge part of your business’ success ties back to your customer service strategy; according to a 2017 Microsoft report, more than half of consumers have stopped doing business with a company due to poor customer service.

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Customer Service Culture Poor Customer Service Contact Center 76

Vonage

OCTOBER 20, 2015

Businesses grow organically when happy customers spread the word. It’s worth spending more than you would first consider on customer service to try and encourage organic marketing. It’s more expensive to acquire new customers than to keep existing customers. The two sides of customer service training.

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Customer Service Social Media Poor Customer Service Culture 120

Oracle

DECEMBER 19, 2019

There’s no shortage of pet peeves in the field of customer service, both from the professional and the consumer point-of-view. Taking self-service too far. “My biggest pet peeve is definitely those situations where you as the consumer are told to follow up yourself. That light will be there in no time.”

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Self Service Customer Service e-support Poor Customer Service 64

Vonage

OCTOBER 22, 2015

Mobile and wireless technology is also enabling field reps to connect to the CRM system remotely, allowing them to easily input data and access real-time data – both of which ultimately enhance the customer experience. Find out how our gamification system, Motivate for Service , could help to keep your team motivated. Social media.

Technology 120

Technology Customer Service Gamification Wireless 120

CSM Magazine

FEBRUARY 12, 2020

What your team is selling today is service. Customers can go to various businesses, including online, to buy the same items you sell. If your company provides a better customer experience, consumers will stay. Customer service training is as crucial as learning job requirements and product information.

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Customer Experience How To Call Recording Poor Customer Service 52

InMoment XI

MARCH 11, 2024

An organization can act on these insights by fixing the existing product or service, and then making sure similar issues don’t appear in the future. As an example, let’s imagine the same financial services firm from earlier experiences a prolonged period of poor customer service due to understaffing or inadequate training.

Feedback 260

Feedback Net Promoter Score Customer Experience Social Media 260

ShepHyken

JULY 9, 2018

(I especially like the first one, which is to treat new customers better than your loyal customers.). Poor Customer Service Costs UK Businesses £37 Billion by Stephanie Liais. 6 Tips For Delivering The Best Customer Service Possible by Himanshu Agarwal. And AI is changing the customer experience!

Poor Customer Service 84

Poor Customer Service Customer Service Infographics Travel 84