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Why You Need to Adopt Data Science and Machine Learning in your Customer Experience/Success Program

Bob Hayes

Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. primarily customer experience or customer success programs).

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Why You Need to Adopt Data Science and Machine Learning in your Customer Experience/Success Program

Bob Hayes

Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. primarily customer experience or customer success programs).

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State of Analytics In Customer Programs: Customer Loyalty Focus, Machine Learning Adoption and the Data Science Skill Gap

Bob Hayes

Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image. Creating a Competitive Advantage with Analytics. Data were collected from January to March 2017.

Analytics 113
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How To Create A Revenue Winning Lead Nurturing Strategy

SurveySparrow

Gain competitive advantage: When you have a lead nurturing strategy in place, you set yourself up for a win. Unless your competitors are also doing it, you are clearly at an advantage. Choose metrics that you can track with certainty that will undoubtedly help to ascertain your campaign’s effectiveness. .

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Making the Business Case for Customer Success

Amity

For example, money spent on marketing programs results in leads, or spent on content results in tangible items like presentations, videos, infographics and white papers – which can then in turn be used to generate more leads. Those with obvious measurable results attributed to single department.