SmartMessage Blog

JULY 20, 2023

Loyal customers are more likely to recommend brands, products, and services to others. For some businesses “Word of Mouth” marketing still plays an important role in new client acquisition. As far as the costs are concerned, statistics show that it is more expensive to acquire new customers compared to customers in hand.

Loyalty 52

Loyalty Management Loyalty Programs Competitive Advantage 52

SurveySparrow

AUGUST 14, 2023

Did you know that companies that prioritize customer experience optimization outperform their competitors? We have come to a point where delivering exceptional customer service has become paramount for organizations aiming to succeed and thrive. It is important to optimize every interaction to gain that competitive edge.

Loyalty 52

Loyalty Customer Experience Self Service Exceptional Customer Service 52

SmartMessage Blog

JULY 13, 2023

Loyal customers are more likely to recommend brands, products, and services to others. For some businesses “Word of Mouth” marketing still plays an important role in new client acquisition. As far as the costs are concerned, statistics show that it is more expensive to acquire new customers compared to customers in hand.

Loyalty 40

Loyalty Management Loyalty Programs Competitive Advantage 40

Call Experts

OCTOBER 5, 2023

Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. TrueList explains that the worldwide market for answering services will reach $496 billion before 2027.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

SurveySparrow

JUNE 28, 2023

Understand your customers: To optimize customer experience, it’s vital to have a deep understanding of your target audience. Therefore, conduct market research, surveys , and collect feedback to gain insights into their preferences, pain points, and expectations.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

Thematic

SEPTEMBER 24, 2024

Customers want more than just products—they want to feel heard, valued, and appreciated. In fact, 63% of US consumers would ditch a brand after a poor customer experience. And 65% were willing to pay higher prices for exceptional customer service. And that benefits the bottom line.

Voice of Customer 62

Voice of Customer Analytics Tools Strategy 62

Magellan Solutions

APRIL 4, 2024

Take advantage of this essential tool to transform online interactions and exceed consumer expectations. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. What if a single strategic move could unlock that powerful competitive advantage? But that’s not all!

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52

Call Experts

APRIL 8, 2024

Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. TrueList explains that the worldwide market for answering services will reach $496 billion before 2027.

Contact Center 52

Contact Center Call Center Guidelines Roadmap 52

Lumoa

APRIL 24, 2018

I'm also concerned about a) it's a poor diagnostic, b) it turns a customer's story into a number, and c) that the arguments for Customer Effort Score also have merit. Sue Duris Customer Experience and Digital Marketing Consultant. Watch the trends. Janne Ohtonen Director of Customer Experience Management at Openet.

System 317

System Effort Score NPS Net Promoter Score 317

NobelBiz

APRIL 18, 2023

The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service.

Contact Center 52

Contact Center Call Center Management Gamification 52

Call Experts

APRIL 21, 2022

A contact center is a central location where agents handle customer interactions and call overflow via phone, email, social media, and messaging. Many consumers prefer to contact customer service via phone. According to the Zendesk Customer Experience Trends report , messaging channels are the top preference of consumers.

Self Service 98

Self Service Contact Center Call Center Social Media 98

SurveySensum

MAY 11, 2023

And it’s not just a temporary trend – even two years later, customers are still embracing the convenience of online shopping. But just offering your products or services online isn’t enough anymore. It’s important to choose competitors that are similar in size and market share to your company.

NPS 52

NPS Retail Net Promoter Score Effort Score 52

ProProfs Chat

DECEMBER 12, 2019

B2B Customer Retention Statistics. In 2018, the top priorities for brand marketers were customer experience or journey (25%), complete brand awareness (18%), customer acquisition (18%), customer loyalty or retention (17%), and customer engagement (15%). Customer Retention Marketing Statistics.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88