InMoment XI

AUGUST 3, 2023

However, through the application of advanced technologies like Natural Language Processing (NLP), voice analytics, and predictive customer analytics , companies can now unlock the hidden potential of unstructured data, gaining deeper customer insights and improving decision-making processes.

Analytics 488

Analytics Customer Insights Data Social Media 488

Uniphore

JANUARY 4, 2022

White Papers. Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. See how Emotion AI is reshaping how we connect with customers in the virtual workplace. Conversational AI Platform. U-Self Serve. Case Studies.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Clarivate

OCTOBER 5, 2023

In the latest white paper from Clarivate , three IP legal experts examine how IP legal teams can drive positive change by considering the counterintuitive, investing during uncertainty to avoid playing defence later. . “The investment we made in an IPMS, both in time and financially, has taken our technology to the next level.”

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

datastax

JUNE 27, 2019

The speed and velocity of data that will be generated with the adoption of 5G and the use of connected vehicles and devices means there will be dozens of new data points to manage. From connected cars to connected appliances, organizations of all sizes will have new data management needs. Handling the Influx of New Data.

Data 107

Data Management Competitive Advantage Connections 107

datastax

JANUARY 23, 2019

With real-time replication capabilities in place, you can ensure your employees are able to access the data and apps they need to do their jobs from any connected device at any time. The technology enables organizations to get a 360- degree view of every interaction as it happens, making it that much easier to meet compliance requirements.

Innovation 97

Innovation Data Competitive Advantage Policies 97

Natalie Petouhof

AUGUST 15, 2022

“There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper. This is where “Systems of Listening,” and the technology to support them, come in.

Customer Experience 52

Customer Experience Self Service Contact Center Competitive Advantage 52

West Monroe

MARCH 27, 2017

If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. This transparency gains the trust from a client, bringing the first of many competitive advantages of CRM to the table.

Banking 40

Banking CRM Loyalty Customer Centricity 40