Company Contact Center Software Multi-Channel Social Media 
NICE inContact
JULY 2, 2019
The case for digital customer service integration is clear: Companies using digital channels for customer service can increase customer engagement and answer more customer queries without any additional resources. It’s all about increasing efficiency in the contact center. So is every company.
CSM Magazine
JUNE 12, 2023
Unfortunately, these centers have also become a target for fraudsters looking to exploit the vulnerabilities inherent in these systems. Contact center fraud is an increasingly worrying issue for companies and customers alike, creating risks that can lead to significant financial losses, reputational damage, and negative customer experiences.
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NICE inContact
JUNE 25, 2019
It’s common for blogs related to customer service and customer experience to talk about how the increasing ubiquity of social media requires fundamental changes in the way that brands should conceive of customer service. Brands have to remember that social media is a social space that’s inherently customer-centric.
Playvox
FEBRUARY 13, 2023
With sky-high customer expectations and the increasing use of digital channels, keeping service quality high is no easy task. It requires a multi-level approach to ensure success today and in the years ahead. Qualtrics examined three key aspects of consumer loyalty to a company: trust, advocacy, and ongoing purchases.
NobelBiz
MAY 2, 2023
Companies that find a way to meet that standard will succeed, and those that don’t will struggle. Companies now have to invest in data, technology, and omnichannel communication to supplement the lack of contact in the voice strategy. The days of just loading up a list and cold-calling people are gone.
NobelBiz
FEBRUARY 22, 2023
The customer journey is unique to each individual and provides an overview of all the contacts between a client and a company. These are all the instances that negatively influence the company’s reputation or lead to transaction abandonment. If you aren’t the right contact, it doesn’t mean the deal will close.
NobelBiz
DECEMBER 19, 2021
Invest in contact center technologies Consumers today are aware of their rights and will contact customer support if they are displeased. Regularly checking the functionality of your software and servers can help you avoid losing time during a phone call.
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