Communication Customer Service Representative First Call Resolution Training 
Uniphore
NOVEMBER 19, 2021
Contact centers have the same goals and challenges around first call resolution and customer wait times as they always have. As Yochai highlighted, a big challenge with this environment is recruiting, hiring and training agents–all from home. But there is a new set of challenges as well. CEOs are People Too!
ClientSuccess
FEBRUARY 22, 2023
The role of customer support is typically reactive in nature, meaning that it responds to customer inquiries or issues as they arise. Customer support agents are trained to identify and diagnose customer problems and then provide solutions or workarounds to resolve them.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Call Experts
APRIL 8, 2024
As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool. A call center equipped with multi-lingual support enables effective communication and eliminates language barriers.
NobelBiz
JULY 25, 2023
It’s the technological marvel that deciphers vast streams of customer interactions, offering invaluable insights to the very heart of a business’s operations. Let’s delve deeper into the essence of interaction analytics, especially from the vantage point of call centers.
Call Experts
JUNE 15, 2023
As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool. A call center equipped with multi-lingual support enables effective communication and eliminates language barriers.
NobelBiz
APRIL 5, 2022
The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. High call volumes, working circumstances that necessitate modifications, and an intensive rhythm taint this image.
NobelBiz
AUGUST 23, 2022
While we have entered the age of automation and digitization, many clients prefer communicating with a human agent over alternative methods of contacting businesses. The phone channel is the most prosperous media, as clients share their problems (products, services, journeys, etc.).
Expert insights. Personalized for you.
264 
Let's personalize your content