ShepHyken

OCTOBER 24, 2022

CMSWire) Ongoing learning initiatives are vital for employee growth, enhancing employee satisfaction and improving retention rates while adding valuable skill sets to a company. CMSWire shared five other options for customer service and/or experience courses that include courses from LinkedIn, Udemy, and others. by Eric Vermillion.

Customer Service 52

Customer Service Retail Course Customer Service Training 52

Second to None

APRIL 11, 2018

Check out the following five trends in the Customer Experience world, curated by Dom Nicastro for CMSWire. You can access the article by clicking here , or by reading below: This piece was originally published by CMSWire on April 11, 2018: “Delivering strong customer experiences (CX) ties directly to your bottom line.

Trends 54

Trends Customer Experience Self Service Voice of Customer 54

ShepHyken

OCTOBER 31, 2022

CMSWire) If a customer becomes disengaged or disgruntled at your offerings, they are likely to “ghost” your brand. CMSWire) The customer experience includes all of the interactions that a customer has with a brand across all of its channels. Here are my top five picks from last week. You don’t want scary CX, do you?

Customer Service 12

Customer Service Social Media Advertising Retail 12

Lithium

MARCH 8, 2021

Clubhouse App POV. Is there room for brands on the hottest social media app? million mentions of Clubhouse on Twitter (667% growth in comparison to the previous 2 months) as people have been flocking to the app in the name of FOMO (Source: Khoros Intelligence). In January and February of this year alone, there were 5.9

Brands 52

Brands Social Media Conference Comparison 52

Blake Morgan

JULY 1, 2023

NICE ) 57) 66% of chats occur via mobile device. Live Chat ) 63) 89% of consumers want two-way conversations with brands through messaging channels and apps. NICE ) 57) 66% of chats occur via mobile device. Live Chat ) 63) 89% of consumers want two-way conversations with brands through messaging channels and apps.

Self Service 59

Self Service Customer Experience Contact Center Chatbots 59