Customer Bliss

JUNE 14, 2019

How does a global consumer brand create value for its customers, consumers, and employees? In today’s episode, we talk to Chester Twigg , the first global chief customer officer at Johnson & Johnson. Keep Employees Engaged and Informed. to tackle at a later time. Internal social networking.

Chief Customer Officer 161

Chief Customer Officer Leadership Social Media Retail 161

ijgolding

OCTOBER 3, 2016

How many customer segments should we have? Should we have a Chief Customer Officer. What is fascinating about the questions I am asked, is that more often than not, most organisations have started their journey to becoming Customer Centric. How many people should we have in our CX team? I could go on.

Customer Centricity 263

Customer Centricity Customer Experience Customer Journeys Chief Customer Officer 263

Customer Bliss

NOVEMBER 1, 2018

Mary believes that when you’re present and authentically engaged with employees (or contractors), it’s more beneficial than looking through data on spreadsheets and being on conference calls. In addition to understanding the experience of drivers, Mary developed a strong focus on talent and hiring for Lyft employees.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Customer Guru

AUGUST 8, 2018

He has coauthored “Outside In: The Power of Putting Customers at the Center of Your Business” with Kerry Bodine. Harley is a world-renowned keynote speaker and has addressed major business conferences around the world. Ian is the CEO and Founder of Customer Experience Consultancy Ltd., Ian Golding Follow @ijgolding.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

Experience Investigators by 360Connext

MARCH 9, 2015

Organizations across a wide range of industries are creating positions like Chief Customer Officer and Customer Experience executive. They’ve realized the importance of investing in the overall experience of customers, and that doing so generates phenomenal business results.

Customer Experience 110

Customer Experience Chief Customer Officer Customer Experience Professionals Resources 110

Maru Group

FEBRUARY 19, 2020

The one-day symposium was held on January 27th, 2020 in San Antonio at DistribuTECH, the utility industry’s leading transmission & distribution conference. From the Symposium, it is clear customers want more from utilities. Customers are ready to engage in saving energy, but it needs to be on their terms.

Consumers 52

Consumers Customer Journeys Chief Customer Officer Government 52

Martin Hill-Wilson

JANUARY 25, 2016

Of course this flag waving lends itself to oratory platforms such as conference keynotes and self proclaimed thought leadership blogs. Especially in the face of attempting to drive up employee engagement which is increasingly fashionable in service touch points these days. It’s something done by previous generations.

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40