CloudCherry
MARCH 28, 2019
But rarely do platforms actually deliver on the thought leadership they put out through their PR efforts. Thought leadership is nice, but action is better. The only way to do that is to bring your journey into your CEM so that you can coordinate activities along the journey. Journey-based insights. Connecting CX to ROI.
PeopleMetrics
MAY 13, 2020
This simple exercise is incredibly powerful in bringing a team together. Employees need to hear from leadership more than ever. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Help team members feel respected. About the Author.
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Ian Williams
JUNE 23, 2019
Many that have undertaken Customer Journey Mapping find themselves confused, disappointed or even ‘completely underwhelmed’ by the outcome of the exercise. This usually, however, has more to do with the leadership and/ or company culture of an organisation than it does the validity of the exercises.
Beyond Philosophy
APRIL 4, 2016
If you enjoyed this post, you might be interested in the following blogs: Is Leadership Really on Board with Your CX Agenda? Each group was given different candidates for a high-level position and had to reach a consensus on whom to hire. LinkedIn followers get a special $225 discount by using LinkedIn225 code.
Beyond Philosophy
APRIL 4, 2016
If you enjoyed this post, you might be interested in the following blogs: Is Leadership Really on Board with Your CX Agenda? Each group was given different candidates for a high-level position and had to reach a consensus on whom to hire. LinkedIn followers get a special $225 discount by using LinkedIn225 code.
Ian Williams
FEBRUARY 20, 2020
The fourth area is leadership immersion. So, there is a process that the leadership team needs to work with the CX management team on in order to bring those things about. customerexperience #cxclub #journeymapping #CEM #CX. Anyway, remember that first rule of CX Club is to talk about CX Club.
Beyond Philosophy
MAY 14, 2015
So, as the various channels of your Experience expand, and more of your Customers exercise their option to contact you through another channel, consistency becomes even more important. There is an understanding between you, an expectation of a level of service and an agreed upon value amount for that service.
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