CX University

SEPTEMBER 18, 2018

In 2009, survey data supported that in government organizations, the level of employee engagement (or disengagement) in an organization depends on how effectively that organization does the following: 1. focuses employees at all levels on the customer, and 3. Four Employee Engagement Strategies that Deliver Competitive Advantage.

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

Horizon CX

DECEMBER 1, 2023

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

ClearAction

FEBRUARY 13, 2023

Strategic impact means you’re creating competitive advantages for your enterprise. This customer experience course is an actionable overview for making CX a team sport company-wide. FREE MODULE The post Leading Customer Experience as a Team Sport appeared first on Experience Leadership.

Sports 71

Sports Customer Experience Handbook Case Study 71

SurveyGizmo

FEBRUARY 12, 2020

The Competitive Advantage of Engaged Employees. More and more companies are recognizing the human and business benefits of prioritizing employee engagement. On the flip side, engaged workers are not only happier but have a direct impact on customer experience and the bottom line.

Employee Engagement 81

Employee Engagement Interaction Feedback Net Promoter Score 81

ECXO

DECEMBER 26, 2023

Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify and The Wall Street Journal showing how these approaches have been used in practice. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

RapportBoost

DECEMBER 10, 2018

So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. I know Nate and Kaye got a few case studies about these topics to share. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Stella Connect

APRIL 17, 2018

“[I]f you care about customer experience. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Here’s how to start laying that new cultural foundation, brick by brick. then customer service training is not optional. It is not an extra.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62