NICE inContact

SEPTEMBER 27, 2019

It was a no-brainer,” said Philip Bennett, Empire Customer Service Operations Manager. Happily, Philip and Empire Today got their wish list—and more—including some welcome new functionality. Philip says that in all these ways, CXone has taken Empire Today to the next level. “I More employee engagement, Check, check.

Abandon Rate 137

Abandon Rate Contact Center Wait Times Case Study 137

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical. All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

ijgolding

MARCH 7, 2016

If you are looking for case studies of what you do not want to happen, these three could be what you are looking for: Case Study 1 – NPower. Case Study 2 – British Home Stores. Case Study 3 – Moonpig.com. NPower is one of the UK’s ‘big 6’ energy companies.

Case Study 120

Case Study Financial Retail Social Media 120

Thematic

SEPTEMBER 6, 2018

An example is a study by Bain & Company, which established a strong link between organic growth and a company’s NPS relative to the relevant competitors in its industry. Studies show that over 78% of purchase decisions are made based on peer-to-peer recommendations, while only 14% are based on advertisements.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

CSM Magazine

JUNE 22, 2018

The event, which takes place at the The Ritz-Carlton on Amelia Island (August 27th-29th), will feature fireside chats, case studies, and panel discussions with executives from some of the most recognizable institutions including: Nikki Bishop, Head of Global Field Service & Digital Operations, Siemens.

Conference 40

Conference Case Study Healthcare Study 40

TechSee

JANUARY 25, 2023

Ron Palinkas (@ronpalinkas) / Twitter Stefano Folli Head of Global Services and Solutions Delivery, Executive Vice President Stefano leads the Global Services and Solutions Delivery organization within Philips. Philips partners closely with their customers to transform healthcare delivery. How to sift through it all?

Management 41

Management Automotive Leadership Effort Score 41

Helen Dewdney

SEPTEMBER 7, 2020

I told him what I thought of the outgoing CEO, Philip Clarke and how I had successfully taken Tesco to court in the previous year. You can read more about my time working with Tesco in Case study: Tesco and a consumer champion. But then Dave was always quite unusual. And not in a weird way!

Social Media 54

Social Media Chief Customer Officer Case Study Consumers 54