Talkdesk

NOVEMBER 25, 2020

Here are three tips on how to scale your contact center for the seasonal rush. Integrate with your ecommerce technology stack Seamlessly connecting your contact center to ecommerce platforms, such as Shopify and BigCommerce , allows valuable information from customer interactions to quickly reach your customer service agents.

Contact Center 101

Contact Center Self Service Tips Ecommerce 101

NobelBiz

MAY 21, 2024

An inbound call center primarily handles incoming calls from customers seeking assistance, information, or support. These contact centers are designed to provide exceptional customer service and support through various features and technologies. How does an Inbound Call Center Work?

Call Center 52

Call Center Contact Center Effort Score Average Handle Time 52

Talkdesk

MAY 6, 2020

With the recent announcement of Talkdesk CX Cloud™, Talkdesk tackles one of the most painful and frustrating issues that customer-focused companies face: trying to deliver great customer experiences in the contact center while improving operational efficiency and reducing costs.

Contact Center 80

Contact Center Self Service Competitive Advantage CRM 80

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers?

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52

Kustomer

JANUARY 14, 2021

Tips for Relating With The Customer. Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers. Yeah, so I grew up in the outsource contact center space. Do customers want to come on the phone, not come on the phone?

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Talkdesk

FEBRUARY 20, 2019

Many leverage restaurant technology from SICOM Systems, Inc to improve quality of service, increase customer engagement and ultimately grow revenue. In fact, SICOM technology is used in 30,000 restaurants in 62 countries.

Omni-Channel 47

Omni-Channel Contact Center Call Recording CRM 47

CSM Magazine

AUGUST 4, 2021

There’s a once-in-a-generation opportunity to take advantage of increased digital traffic, provide excellent customer service in other channels, and unify omnichannel insights to improve bottom-line business results. Digital First, But Omnichannel Still Rules. Customer journeys are increasingly complex.

Banking 52

Banking Self Service Customer Experience Contact Center 52

NobelBiz

DECEMBER 1, 2021

Cold calling may be a time-consuming and challenging operation if your contact center doesn’t have all the necessary tools. Maintaining the concentration on the phone script The script is a really handy tool on which many contact centers rely. It’s a two-minute opening speech designed to persuade an investor.

How To 52

How To Contact Center CRM Sales 52

LiveChat

OCTOBER 24, 2016

3: Deliver an omnichannel experience. Today’s consumers interact with companies through several channels including but not limited to website, email, phones, brick and mortar stores, contact centers, kiosks, and social media. An omnichannel presence and marketing directly affects customer retention.

Loyalty 28

Loyalty Omni-Channel Customer Retention Poor Customer Service 28