Talkdesk
JUNE 18, 2020
By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience. Creating customized call flows help get new employees up to speed faster and assist customers sooner. ProcedureFlow makes your employees experts faster.
Talkdesk
DECEMBER 23, 2020
Talkdesk can help financial institutions quickly stand-up dedicated PPP contact centers to manage emergency programs like PPP in multiple iterations, or integrate the Talkdesk CX Cloud into your overall contact center platform, leveraging: Workforce Engagement Management to empower agents to deliver exceptional client service from home Predictive Dialing (..)
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CSM Magazine
JULY 23, 2018
Call center agents need the best tools to work with and luckily there are many to choose from. Here we take an in-depth look at a customer support platform that combines a help center, knowledge base, multi-channel ticketing system and call center all in one place – Wix Answers. Building Your Knowledge Base.
Upstream Works
SEPTEMBER 5, 2019
Self-service, Knowledge, AI & Bots. Self-service isn’t new – IVRs paved the way on the phone channel and despite cumbersome call flows, it became a popular alternative for customers reluctant to spend their time waiting in queue for an agent. Let’s take a look at knowledge portals.
ProProfs Chat
DECEMBER 22, 2020
Read More: Benefits of Live Chat & Knowledge Base Integration. That means you can: Integrate a knowledge base with your chat to display relevant articles in the chat widget. You can start by integrating it to knowledge base software. Improve your call flow management.
Myra Golden
APRIL 11, 2023
This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish.
AWS Machine Learning
SEPTEMBER 29, 2022
The solution discussed in this post enables customers to interact with a voice bot backed by a curated knowledge base in a natural and conversational manner. Export the Genesys call flow from the QnABot Content Designer. Import and publish the call flow with Archy. Choose Download Inbound Call Flow.
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