Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few.

Net Promoter Score 45

Net Promoter Score Call Center Call Flow Interaction 45

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? I have seen and assessed the effectiveness of a boatload of call quality sheets , give or take a few.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40

NobelBiz

APRIL 18, 2022

Contact centers benefit from a versatile solution when using an interactive voice server, as they can: Control call flows. The IVR enables you to optimize the administration of your incoming calls by qualifying them and then routing them to the right agent based on the request. How to calculate efficiency in call center?

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

JANUARY 17, 2022

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52